AWS Infrastructure downtime reported

Incident Report for BHN REWARDS

Resolved

The issue has been successfully resolved. All services, including the BHNR API, have been verified and are now functioning as expected. We will continue to monitor the systems to ensure stability.

Posted Oct 20, 2025 - 21:22 EDT

Identified

We are currently facing an issue with the BHN Rewards API due to AWS service provider is having issue in network load balancers and are now seeing connectivity and API recovery for AWS services.
We will keep you posted the status of the service when the services would get restored.

Posted Oct 20, 2025 - 13:03 EDT

This incident affected: BHN Rewards Production (BHN Rewards Application - app.rybbon.net, BHN Rewards API).