Ongoing Issue with Reward Redemptions

Incident Report for BHN REWARDS

Resolved

The issue affecting reward redemptions has been resolved, and services are now operating normally.
Our team has verified that reward redemption processing has been restored, and users should no longer experience issues. We will continue to monitor the service to ensure ongoing stability.
Thank you for your patience while we worked to resolve this issue.

Posted Nov 03, 2026 - 13:26 EST

Investigating

We are currently experiencing an issue affecting reward redemptions. Our team is actively investigating the root cause and working to restore normal service as quickly as possible.
We will provide additional updates as soon as more information becomes available. Thank you for your patience and understanding.

Posted Oct 31, 2026 - 23:43 EDT

This incident affected: BHN Rewards Production (BHN Rewards Application - app.rybbon.net).